Refund Policy

Thank you for choosing BizGyde, a product of AIGyde Solutions LLP ("we," "us," or "our"). We are committed to providing high-quality AI-powered business validation services. This Refund Policy outlines the conditions under which refunds may be requested and processed for our services.

1. Refund Eligibility

1.1 Eligible Refund Requests

Refunds are available only under the following circumstances:

• (a) You have not started any module of your project within BizGyde;
• (b) You submit your refund request within 7 days of your initial purchase or subscription payment;
• (c) No AI-powered features (including Starting Questions Generation, File Summarization, Module Research, Module Chat, Report Generation, or Pitch Deck Generation) have been utilized.

1.2 Ineligible Refund Requests

Refunds will NOT be granted if:

• (a) You have commenced work on any module within the BizGyde platform;
• (b) You have utilized any AI-powered features, as these incur immediate costs from our third-party AI providers (OpenAI);
• (c) More than 7 days have elapsed since your purchase or subscription payment;
• (d) You have downloaded, exported, or saved any deliverables (reports, pitch decks, or other generated content);
• (e) You have attended any mentorship sessions with AIGyde founders or team members.

2. Refund Request Process

2.1 Submitting a Refund Request

To request a refund, you must submit a refund ticket by emailing hello@aigyde.com with the following information:

• (a) Your full name and registered email address associated with your BizGyde account;
• (b) Transaction details (order number, payment date, and amount);
• (c) Detailed reason for requesting a refund;
• (d) Confirmation that you have not started any module or used any AI features.

2.2 Review and Response Timeline

Upon receiving your refund request, a representative from AIGyde will acknowledge receipt within 1 business day. We will review your request and verify activity to confirm eligibility. You will receive a decision within 3 business days of submission.

2.3 Refund Processing

If approved, we will initiate the refund within 2 business days to your original payment method. Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.

3. Subscription-Based Services

3.1 Monthly/Annual Subscriptions

Refunds are only available for the current billing cycle if requested within 7 days of payment and no modules have been started. You may cancel your subscription at any time to prevent future charges.

3.2 Pro-Rated Refunds

We do not offer pro-rated refunds for partial billing periods.

4. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• (a) AI processing costs incurred through the use of OpenAI API services;
• (b) Any data, reports, pitch decks, or other deliverables that have been generated or downloaded;
• (c) Mentorship sessions or consultations with AIGyde founders or team members;
• (d) Administrative fees or third-party payment processing fees;
• (e) Services rendered as part of the AIGyde Ecosystem membership benefits.

5. Cancellation Policy

You may cancel your BizGyde account or subscription at any time via account settings or by contacting hello@aigyde.com. Cancellation will take effect at the end of your current billing cycle.

6. Chargebacks and Payment Disputes

If you initiate a chargeback without first contacting us, your account may be immediately suspended or terminated, and all access revoked. We reserve the right to pursue collection of any legitimately owed amounts.

7. Exceptions and Special Circumstances

In exceptional circumstances (such as technical failures on our part), we may consider refund requests that fall outside the standard eligibility criteria. Such requests will be evaluated on a case-by-case basis.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

9. Contact Information

Email: hello@aigyde.com
Company: AIGyde Solutions LLP
Product: BizGyde

— End of Refund Policy —